Terms & Conditions

Acceptance of our Conditions of use

Your use of this site will be deemed to mean that you have accepted whatever Condition of Use exist at the time and that as such you accept the basis upon which we want our website used.

RETURNS

Please note that each item is personally inspected by one of us at 'Til The Sun Goes Down' for quality control before it is packaged and sent out for delivery. We make absolutely sure that each item is in perfect condition when we send it to you.

Please note that as each garment will be made to your specific request of style, colour and size we will not be able to accept returns in most circumstances. In the unlikely event that you're able to find a fault with either the fabric or construction which has got past all our very keen eyes, we would look at each case individually.

In all cases concerning returns we would wish to make clear that if a garment shows signs of mistreatment; whether it is from incorrect laundering or rough treatment we could not refund payment. Worn just 'once' is not an acceptable reason for returning goods and also means we would not be able refund.

We are a company wanting to deliver the very best to our customers and we would always endeavour to address all problems and find a happy conclusion.

Please note that although we have taken all possible steps to ensure that the product images are representative of the product as best as possible, colours may vary according to settings on your screen and therefore can only be an approximation of the actual product.

Unfortunately all fabrics & trimmings are cut to your individual specification and therefore cannot be returned.

DELIVERY COST

UK delivery costs £3.50. All orders will require a signature on receipt. Your goods will be delivered within 1 - 2 working days from day of despatch.

We also offer European and International delivery. For international deliveries we allocate a courier which we believe will deliver your order to you most efficiently depending on your destination. You will be notified by email of the progress of your shipment by the courier or transit company.

Please note, if your destination is outside the EU, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to; therefore payment will be required by customs to release your order. We recommend that you investigate potential charges before placing your order, as different countries have variable procedures.

Registration

To register with tilthesungoesdown.com you must be over 18 years of age and you must ensure that the details you have provided are fact and complete at the time of registration.

Conditions of Use

The contents of this website are intended for the sole purpose of promoting and selling our products and services.

All website design, the Til the sun goes down logo, graphics, text or computer programs related to the website are owned by ourselves and may not be used for any other purpose.

Please note that when using our website we will do our utmost to ensure that all personal information is kept private and confidential and at no point will we willingly share this information with any third parties.

Pricing & Availability

Prices and availability of our products and services advertised on this website may be changed when necessary.

We endeavour to keep all information on this website up to date, but the content is provided by way of information only and will need to be confirmed at time of enquiry.The information and materials contained on our website are provided without guarantee but with our best and genuine intention.

In the event that an order placed by a customer is unavailable or damaged, we reserve the right to give the customer a full refund. In this situation the customer will be notified by e-mail/phone call. All our product prices are listed in UK Sterling and are inclusive of VAT.

Orders

Delivery and shipping/postage rates are subject to change at any time. Once an order has been dispatched we are unable to take responsibility for any delay. This will be the responsibility of the selected courier which will be made known in your Confirmation of Dispatch e-mail.

Customs and Duty

If your destination is outside of the EU, you will be liable for all import duties, customs, and local sales taxes levied by the country you are shipping to; therefore payment will be required by customs to release your order. We recommend that you investigate potential charges before placing your order, as different countries have variable procedures. We will not take responsibility for any charges, fees or duties and not accept refunds relating to this.

Terms & Conditions: In accordance with the Consumer Protection (Distance Selling) Regulations 2000 UK customers.

Postage charges and delivery times

For any items purchased from our online store, we aim to have these dispatched within 3 working days and delivered to you within 7 working days but our aim will always be to deliver as soon as possible.

UK delivery: £3.50

Europe and the rest of the world: Costs may differ for each country and depending upon weight of goods. Please call for details and confirmation of postage charges before ordering.

Returns

We sincerely hope you will be 100% happy with your purchase.

However if for some reason you need to return your purchase, please ensure that the item is in completely unused condition , or in the case of a genuine Vintage item - the same condition as on receipt. The customer has a duty of care to all purchases that are to be returned.

The postage costs to return the product will be the customer's responsibility and will need to be sent by means that may be tracked or signed for.

Please contact us either by phone, or email before returning any product, with your reason for the return.

Please note all refunds will be by cheque or returned to the card used for payment.

Under the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations"), UK customers have the right to cancel an order placed with us within 7 (seven) working days of receipt of the goods.

This does not include items that have been cut to your specifications or made to measure/order.

These Regulations are designed to protect consumers when buying products by mail order or over the internet as opposed to in person in a shop.

To cancel an order under the Regulations you must notify us in writing by first-class post, fax, or E-mail, quoting your name, address and contact telephone number. Our Company Details and address for postal notification of cancellation, any written complaints, and for returning goods can be found on our contact page.

The effect of the Regulations is to allow a UK customer to withdraw from the contract as if it had not been made. However, there are certain important conditions and limitations. Please read them carefully. These are:

  1. Cancellation must be in writing, by first class post or e-mail. A telephone call is not sufficient.
  2. You must return the goods to us at your expense (including all packaging, product boxes, etc.) Goods must be returned in exactly the same condition in which they were supplied to you. A prompt return of goods will enable an earlier refund but in all cases it will be no later than 30 days.
  3. Please note that proof of posting is NOT proof of receipt. You are liable for the goods until they are delivered to us. We strongly advise you to use Royal Mail Special Delivery or other insured and tracked delivery service for this purpose in order to be sure that any goods returned are delivered safely to us.

These conditions do not affect your statutory rights.

This service cannot be applied to overseas.

Privacy Policy

TIL THE SUN GOES DOWN are committed to protecting and respecting your privacy.

Please be reassured we will never sell or pass on your information to third parties.

This policy (together with Website Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us (your “Information”).

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Data Protection Act 1998 (theAct) and the EU General Data Protection Regulation (GDPR)

We will collect and process the following data about you when you visit our website, whether you are buying or browsing.

  • Information you give us. This is information about you that you give us by filling in forms on this website. It only includes basic personal data required for you to be able to use our site, subscribe to our service or place an order on our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information: Your login information. Information about your visit, including the full Uniform Resource Locators (URL). Location, length of visits, page interaction information (such as scrolling, clicks, and mouse-overs).
  • Information we receive from other sources. This is information we receive about you if you use the other services we provide. We are working closely with third parties including sub-contractors in technical, payment services, analytics providers, and search information providers.

SHAREING YOUR INFORMATION?

You acknowledge and agree that from time to time we have the right to share your personal information with:

  • Selected third parties including:
  • Rocket Science Group, LLC for use of their service, Mailchimp to send you our newsletter, if you consent;
  • PayPal (Europe) S.à r.l. et Cie, S.C.A. for processing payments;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • We will disclose your personal information to third parties:
  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Til The Sun Goes Down, or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE IS YOUR INFORMATION STORED?

All Information we process is processed by our staff in the UK.

For the purposes of sending you our newsletter (if you consent) and processing payments, we use service providers that are based in and whose servers are also based in, the United States. We ensure that these service providers have mechanisms in place to ensure that your data is secure and that they adhere to the EU Commission’s standards for export of personal to the United States.

No other third parties that are not mentioned in thePrivacy Policy have access to your personal data unless the law allows them to do so. Once we have received your information, we have a Data Protection regime in place to oversee the effective and secure processing of your personal data and we will use strict procedures and security features to try to prevent unauthorised access.

Please note that unfortunately the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site at transmission stage; any transmission is at your own risk